![]() ![]() In some cases, you must set using XDDM video driver instead of the WDDM one. Try to use automatic driver update (if you have not disabled it, or download and install the driver manually) Make sure that both your computer and the remote one are using the latest video driver versions.Make sure that caching is disabled in the RDP client settings (disable the Persistent bitmap caching option on the Experience tab) and the screen resolution supported by the remote host is used (set lower screen resolution in the Display tab or try to use the Full Screen mode).If this doesn’t help, open the Task Manager from this screen and run the File Explorer process (File -> Run new task -> explorer.exe -> OK) This sometimes allows you to get back to a desktop in an RDP session. Press CTRL+ALT+END in your RDP session (this also allows you to change a password in your RDP session) and then click Cancel.It is quite hard to diagnose or categorize them. There are a lot of reasons why a black screen appears in an RDP session. So you are trying to connect to a remote computer using a standard Windows RDP client ( mstsc.exe) and after entering your credentials you see a black screen instead of a desktop. ![]() This problem often occurs in the latest Windows 10 and Windows Server 2019 builds, and I decided to provide some information about typical solutions from our internal HelpDesk knowledge base. In this article, we will show what to do if you see a black screen instead of a desktop when you connect to a remote Windows host via RDP. ![]()
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